Reference

Terms and Conditions That Govern Your Account

These terms set out exactly what you agree to when you open and use your 5jilicom account — from how deposits via GCash, Maya, and InstaPay are processed to how withdrawals are reviewed and how access is governed for eligible players in the Philippines…

Account eligibility rulesGCash, Maya, InstaPay deposit termsWithdrawal verification processAccount suspension conditionsGoverning jurisdiction clause
5jilicom Terms and Conditions That Govern Your Account
HOW WE HANDLE THIS

Account Security and Policy Commitments

We apply consistent standards across account security, data handling, and payment processing so that these terms reflect how the platform actually operates — not just what looks good on paper. Every section here describes a real process, not an abstract promise.

Account Data Handling Personal data collected during registration and payment verification is held securely and used only for account operation, identity checks, and legal compliance where required by Philippine law.
Payment Record Retention Transaction records for GCash, Maya, and InstaPay deposits and withdrawals are retained as required under our obligations. You can request a statement copy through live chat or email.
Account Access Controls Login is protected by OTP verification sent to your registered mobile number. Any change to your registered GCash or Maya wallet requires identity re-verification before the update takes effect.
Requesting Terms Changes You cannot alter the terms themselves, but you can request account amendments — such as registered e-wallet updates or contact detail changes — by contacting support with valid identification.
TERMS CONTACT PATHS

How to Reach Us About These Terms

If any clause is unclear or you need to raise a concern about how a term has been applied to your account, our support team handles terms-related queries directly. You can reach us through live chat inside your account dashboard, by email for formal written disputes, or via our help centre for quick document requests.

Team online

Live Chat

Open the chat widget inside your logged-in account dashboard. Agents handle terms clarification, account suspension queries, and payment dispute escalations.

Email Support

Send a written dispute or formal terms query to our support email. Include your registered account ID and the transaction or clause reference for faster handling.

Help Centre

Our help centre holds the current version of these terms, recent update notices, and document request forms for account closure or data queries.

Frequently Asked Terms and Conditions Questions

These are the questions we get most often about how these terms work in practice — covering account eligibility, payment rules, dispute steps, and what happens when terms are updated.

Access is available to eligible players where local law permits. You must meet the age and residency conditions applicable under Philippine law before accepting these terms and using your account.

Yes. All transactions processed through GCash, Maya, and InstaPay are covered under the payment section of these terms. Wallet verification rules and dispute timeframes apply to every deposit and withdrawal.

We will notify you of material changes via your registered email or an in-account notice. Continuing to use your account after the update goes live means you accept the revised terms.

Contact our support team through live chat or email within the timeframe stated in the dispute clause. Include your account ID, the transaction reference, and the specific term you believe was not applied correctly.

We may suspend or restrict an account immediately if a serious violation is detected — such as identity fraud or payment manipulation. Less serious issues are typically flagged to you first before any restriction is applied.

Submit a data or records request through live chat or email. Our team will verify your identity against the account registration details before releasing any transaction history or personal data files.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Philippine online gaming is regulated, so check local rules before opening an account. 21+ where applicable.

Access may be available only where local law permits.