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Our Terms, Your Rights, Clear Rules

5jilicom operates under a clear legal framework that governs account eligibility, data use, cookies and your rights as a player based in the Philippines. Access to our platform depends on local law and is available only where permitted for eligible accounts.

Account Eligibility RulesData & Privacy RightsCookie PolicyJurisdiction ConditionsHow to Contact Us
5jilicom Our Terms, Your Rights, Clear Rules
LEGAL CONTACT PATHS

How to Reach Us on Policy Matters

Legal questions, data requests and account disputes are handled through dedicated contact paths. Reach out through the channel that fits your concern — account issues get routed to the right team faster when you use the specific path listed below.

Live Chat — Account & Legal Queries Open the chat widget from any page in your account. Describe your legal or policy concern and an agent will connect you to the right team within the session.
Email — Formal Data Requests Send data access requests, correction notices or dispute records to our support email. Include your registered account name and the GCash or Maya number linked to your account.
Account Help Centre The Help Centre in your account dashboard covers verification steps, payment queries and policy summaries. Navigate to Account Settings, then select Help to find the relevant policy article.
ACCOUNT SECURITY STANDARDS

How 5jilicom Handles Your Data and Account

Security and transparency are practical commitments here, not just words on a page. Your account data is stored on encrypted servers, access is controlled by role-based permissions, and payment credentials for GCash, Maya, and InstaPay are never held in plain text. Here is what that means in practice for your account.

Data Retention and Deletion

We keep your account and transaction data for the period required under applicable rules. Once that period ends, inactive account data is deleted unless a dispute is pending. You can request a summary of what we hold at any time.

Cookies and Tracking

We use session cookies to keep you logged in and analytics cookies to see how pages are used. You can adjust cookie preferences in your browser settings; blocking analytics cookies does not affect account access or payments.

Account Security Practices

Login requires a one-time PIN sent to your registered mobile number. If a login attempt comes from an unrecognised device, access is blocked until you verify through the OTP flow — this applies whether you log in via mobile or desktop.

Requesting Changes to Your Data

Submit a data correction or deletion request through our support email with your account name and linked e-wallet number. We aim to confirm receipt within one business day and resolve the request within the timeframe local rules require.

Legal and Account Rights — Answered

These are the questions we hear most often about our terms, data practices and account rights. If your question is not here, reach us through live chat or the support email listed in the contact section above.

Account eligibility depends on local law. Access is available only where permitted for eligible players in the Philippines. Confirming your eligibility is part of the registration step.

We collect your name, contact number, email address and the e-wallet details you link — GCash, Maya or InstaPay. This is used for account verification, transaction records and dispute resolution.

Yes. Send your request to our support email with your account name and linked e-wallet number. We confirm receipt within one business day and respond within the timeframe local rules require.

Session cookies keep you logged in; analytics cookies track page use. Adjusting or blocking analytics cookies in your browser does not affect deposits, withdrawals or any account function.

Data is retained for the period required under applicable rules after account closure. Once that period ends and no dispute is pending, your records are deleted. Contact support to start the account closure process.

We notify active account holders by email before any update takes effect. Continuing to use the platform after the notified date counts as acceptance of the revised terms. You can always request a copy of the current terms via live chat.
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Legal

Service availability depends on eligible regions and local law. Philippine online gaming is regulated, so check local rules before opening an account. 21+ where applicable.

Access may be available only where local law permits.