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How 5jilicom Handles Your Personal Information

Your account data — from registration details to payment records linked to GCash, Maya, or InstaPay — is handled according to this Privacy Policy.

Account Data ProtectionGCash, Maya, InstaPay PrivacyYour Right to AccessData Retention ClarityContact Us Anytime
5jilicom How 5jilicom Handles Your Personal Information
DATA HANDLING STANDARDS

How We Protect and Manage Your Information

We apply layered security practices across every part of the account lifecycle — from when you first register to when you cash out to your GCash or Maya wallet. Here is what that looks like in practice across four key areas.

Account Security

Your login is protected by OTP verification sent to your registered mobile number. We never store your e-wallet PIN or full payment credentials on our servers.

Cookie Management

We use session cookies to keep you logged in and preference cookies to remember your display settings. You can clear or block these at any time through your mobile or desktop browser settings.

Data Retention

Active account records are kept for as long as your account is open. After closure, we retain the minimum data required under applicable regulations and then delete or anonymise the remainder.

Your Right to Request Changes

You can ask us to correct inaccurate data, request a copy of what we hold, or ask for deletion where it is not required for legal or transaction purposes. Submit requests through live chat or email.

PRIVACY CONTACT PATHS

Reach Us About Your Privacy Rights

If you want to request a copy of your data, ask us to correct something, or raise a concern about how your information is handled, our support channels are the direct line. Use the channel that works for you — we aim to respond to privacy-related requests within the timeframe required by applicable rules.

Team online

Live Chat

Reach our support team through live chat on the site or mobile app. Raise a data request, flag a concern, or ask about your account information directly.

Email Support

Send a detailed privacy request to our support email. Include your registered account details so we can locate your record and respond accurately.

Account Help Centre

Navigate to the Help section inside your account for self-service options, including how to update your contact details or linked e-wallet information.

Common Questions About Your Data and This Policy

These are the questions we hear most often about how your personal information is handled at 5jilicom. If your question is not covered here, reach out through live chat or email.

We collect your name, email address, mobile number, and date of birth at registration. If you link GCash, Maya, or InstaPay, we also record the account reference needed to process your transactions.

We share data only with payment processors — such as those handling your Maya or InstaPay transfer — and only to complete the action you requested. We do not sell your information to advertisers or data brokers.

Send a data access request through our support email or live chat. Include your registered account details. We will respond within the period required by applicable regulations and provide a summary of your records.

Yes. You can request deletion of your data where it is not needed for legal, regulatory, or outstanding transaction purposes. Submit the request via live chat or email and we will confirm what can be removed.

Payment data is used solely to process and verify your deposits and withdrawals. Transaction logs are retained for the period required under applicable rules, then deleted or anonymised. We never store your e-wallet credentials.

Yes, this policy applies to all eligible accounts where local law permits access to the platform. Availability depends on local law and applies to eligible players in the Philippines.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Philippine online gaming is regulated, so check local rules before opening an account. 21+ where applicable.

Access may be available only where local law permits.