Verifying Your 5jilicom Account
Account verification is how we keep your balance — and the withdrawal path — locked to you alone. Without it, the withdrawal desk stays closed, which is a deliberate security layer we put in place. The process asks for a government-issued ID and a photo that matches the name on your registration. A Philippine national ID, passport, or driver's licence all work.
Upload the documents inside the Account section, and our review team processes the submission. Once cleared, your account shows a verified badge and the full cashier — including withdrawals to GCash, Maya, or InstaPay — becomes available. Verification is a one-time step that covers all future transactions.
- Upload a Valid ID — Go to the Account section and upload a clear photo of your Philippine national ID, passport, or driver's licence.
- Submit a Matching Photo — Take or upload a selfie that clearly matches the face on your ID document so the review team can confirm your identity.
- Wait for Review — Our team checks your submission against the account registration details. You will receive an in-app notification when the review is done.
- Full Cashier Unlocked — Once verified, all cashier functions — including withdrawals to GCash, Maya, and InstaPay — are available on your account.